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Privacy Policy

Privacy policy

vegusto.eu's data collection, use and protection policy

Your trust is important to us. Our site collects certain data in order to improve our respective experiences. In accordance with current legislation, the following details the collection and use of your data.

1. IDENTITY OF THE DATA CONTROLLER

The company Sprecher Parra Pascale, registered at the RCS of Mulhouse under the number 398659094 (hereafter, company name: Alternature ), whose head office is located at 6 rue des hêtres, in Hagenthal le Haut (France).

In accordance with the French Data Protection Act of 6 January 1978, as amended, you have the right to access, rectify and delete any personal data concerning you. You may at any time find out what data we have on file and request that it be corrected, blocked or deleted. If you wish to object to the capture, processing or use of all or part of your data by Alternature in accordance with this data protection policy, you can send your objection by e-mail or by post to the address indicated on the contact page, providing your name, first name, postal address and a valid form of identification.

2. DEFINITION OF PERSONAL DATA

Personal data are concrete or personal information relating to a specific or determinable natural person (e.g. your name, your telephone number, your address, as well as all the basic data entered when creating your customer account).

Non-private data ("pseudonyms") are information about a specific person or account that is not sufficient to identify that person.

3. DATA COLLECTION

We collect and record data about your navigation when you access Vegusto.eu, when you

- Browse the site - Fill your cart - Create an account - Place or return an order - Subscribe to an alert or newsletter - Write a product review - Fill out a form - Contact customer service - Log out

This data is collected in particular by the presence of cookies in accordance with the legislation in force, as well as during the creation of a customer account. The information requested when opening a customer account is, unless otherwise stated, mandatory for the execution of an order. The information collected includes (depending on your use of the site): your name, your e-mail address, your physical address, your telephone number, your browsing history, your browser, the device used to access the site (mobile or desktop), the URL referrer (link by which you arrived at Vegusto.eu).

4. USE OF THE DATA

The information collected is used to :

- To improve your overall experience on Vegusto.eu - To facilitate the management of your account - To keep you informed of the innovations - To contact you - To keep you informed of the evolution of your orders - To possibly carry out satisfaction and opinion surveys - To possibly provide you with personalized advertising content - To prevent and prevent fraud - To improve our customer service and your care - To better know you and to propose you a personalized offer

In general, the personal information that you agree to provide us allows you to place an order on Vegusto.eu and allows us to ensure our online sales service, to administer our platform and to improve our marketing policy.

5. FIGHT AGAINST FRAUD

Vegusto.eu reserves the right to verify the personal data provided when placing an order and to adopt all necessary measures to verify that the account debited is that of the person placing the order. In order to avoid fraudulent payments, proof of identity and/or residence may be requested. Vegusto.eu reserves the right to cancel any order that does not satisfactorily meet this verification.

 

6. TRANSMISSION OF DATA TO THIRD PARTIES

Your personal information will be transmitted to third parties only if the law allows it and within the framework of the execution of your order, of its invoicing, for marketing purposes proper to Vegusto.eu or if you have consented to it before. The service providers that we call upon (carriers, banks, hosts, etc.) only receive the data that is necessary for the execution of your order or our contract.

In this context, they may use this data solely for the purpose of carrying out their mission. We only share your personal data with trusted partners who enable us to provide our services, as long as they agree to keep this information confidential. We are the only owners of the information collected on Vegusto.eu: your personal data will not be sold, exchanged or transmitted to another company without reason or without your consent, apart from the framework of use defined above.

Your personal data may be shared with authorised bodies as part of preventive or punitive investigations against illegal activities, fraud, hacking, violations of our terms of use and situations involving potential threats to the physical safety of any person or when we are required to do so by law.

Non-private information may be passed on to third parties for marketing, advertising or other purposes.

7. NEWSLETTER AND ALERTS

We send a newsletter and personalised alerts in the form of emails or SMS when you subscribe to these promotional messages. If you no longer wish to receive promotional messages, you may unsubscribe at any time by clicking on the unsubscribe link at the bottom of each promotional e-mail or in each promotional SMS. Unsubscribing from promotional messages will not stop service communications (order status, etc.)

8. ADVERTISING BANNERS

In order to keep you informed of news and products that may be of interest to you, we may use the data collected during your visit to display banner advertisements on other sites you visit. This data is usually processed using cookies, pixels or web beacons. Our aim is to make our advertising offer more personal and relevant to the products you have previously been interested in. We only use pseudonymous data in this context: no personal data is stored in the cookies (see section 9).

9. MARKET RESEARCH, SATISFACTION AND OPINION SURVEYS

The data used for studies and surveys, collected on the site or sent through a form, are not used for advertising purposes. Nor is it passed on to third parties or published. If you participate in a survey, you will be informed about the processing and use of your information. You can object to the processing of this information, in whole or in part, at any time by contacting Vegusto.eu using the contact details at the top of this page.

10. COOKIES

Cookies are small files stored on your device (computer, tablet, phone) that collect various data to enable exchanges with our system via your Internet browser. There are two types of cookies: session cookies, which are deleted as soon as you close your browser, and temporary/permanent cookies, which are stored for a variable period of time even after you close your browser. Cookies are used to facilitate your browsing (e.g. by pre-filling your login details or saving your shopping cart from page to page), to improve the security of data processing and to provide a better, more personalised shopping experience (recommendations based on your history, etc.).

Cookies are not essential for navigation on Vegusto.eu. However, the functioning of the site and our services may be limited by the absence of cookies. You can set your browser so that you can authorise the storage of cookies (see your browser's help file for instructions). If you only wish to refuse cookies from our service providers and partners, you can select "block third-party cookies" in your browser settings.

Cookies allow our system to recognise regular visitors when they access the site, but no personal information is stored in these files. They only record pseudonymous data and communicate with the site in an encrypted manner.

11. PROTECTION OF INFORMATION

We implement a variety of security measures to keep your personal information safe. We use state-of-the-art encryption to protect sensitive information transmitted online. We also protect your information offline. Only employees who need to perform a specific job (for example, billing or customer service) have access to personally identifiable information. The computers and servers used to store personally identifiable information are kept in a secure environment.

12. LOG FILES

Every time Vegusto.eu is accessed, the browser transmits usage data which is stored in server log files. The recorded data contains the following information: date and time of the access, name of the accessed site, IP address, URL referrer, volume of data transferred, product and information on the version of the browser used.

We analyse this data for the purposes of server maintenance and optimisation, and to improve the website and related services. It also allows us to identify and correct errors before they impact the user experience. Finally, this data allows us to respond to possible denial of service ("DDoS") attacks that may render a site inoperable for a period of time by saturating it with requests.

13. SECURE DATA TRANSMISSION

Your personal information is systematically encrypted before being transmitted to our service providers and when you log in to your customer account. We use TLS (Transport Layer Security) and SSL (Secure Socket Layer) protocols to secure your data. In addition, we secure our website and other systems with technical and organisational measures against loss, destruction, access, modification or distribution of your data by any unauthorised person.

14. CONSENT

By using Vegusto.eu, you agree to this privacy policy.